IT Support, System Administration, Web Hosting, Computer Repairs
With 10 years of experience in the IT Industry, I've worked in positions ranging from computer repairs, internal IT Support, up to Level 2 Support for Web Hosting.
I have a proficient understanding of how staff and customers alike rely on technology to achieve their goals, and how I can assist them in doing so.
My journey in the IT Industry begins fresh out of High School where I joined the team at TCW Commercial - a local computer repair store and smalltime MSP. This job taught me the fundamentals of repair and maintenance for electronics ranging from smart tablets and phones, to laptops and desktops.
I later found myself working for Risk & Security Management, a multi-function company whose services ranged from repossessions to trademark investigations. At R&S, I was part of a tight-knit internal IT Support team, supporting over 50 staff across the country.
Here I learnt to support and maintain Windows machines for staff, ensuring both their software and hardware worked as efficiently as possible.
It also introduced me to supporting physical servers, Active Directory, Group Policy, virtual servers, and of course productivity suits such as Microsoft Office.
Finally, I joined the team at Conetix Web Hosting. This opportunity has granted me an incredible amount of experience in supporting customers in all aspects of IT via ticket and phone-based support channels - ranging from web & email hosting, DNS, Domain registration, email setup and configuration on every device imaginable, SSL Certificates - the list goes on ad nauseam.
This role has also granted myself invaluable experience with hosting software such as container-based virtualization (Virtuozzo, Proxmox), Linux-based servers (CentOS, AlmaLinux), Windows servers (Windows 2012 thru to 2022), webhosting control panels (Plesk, cPanel, WHM), along with extensive use of the Microsoft 365 administration services (MS365 Admin Centre, Azure / Entra, Exchange Online PowerShell, Purview).
SKILLS
WORK
EDUCATION
A sample of some major projects completed for businesses over the years.
A migration of thousands of clients from StudioCoast to Conetix, completed in 2021. Hosting of Websites, Emails, DNS, Domain Registrations, SSL Certificates and customer web applications were moved from server-to-server while ensuring minimal downtime.
Express Mercantile's staff, servers and systems were merged with that of Risk & Security Management in 2019. My role in this merger included ensuring existing servers were physically transported and racked, reconfigured and redeployed, along with supporting the incoming staff's IT needs.
Remotely set up PCs and services for a new office in the heart of Sydney's CBD, ready for Risk & Security Management's staff to hit the ground running.